Our Italia collection is crafted to the world's highest quality standards in gold and silver jewellery. For over two centuries, Italian gold and silversmiths have been at the forefront of fine jewellery design and technology. For this reason, every piece in of our Italia collection is inscribed with both a hallmark of provenance and purity.
Shipping & Returns - Jewellery
- Once you place an order online, you will receive an order confirmation email. Please add firstname.lastname@example.org to you email address book to ensure you receive all order status updates from our team.
- Once your order has been processed, you will receive a second email with your tracking information.
- Complimentary 2-3 day courier shipping is provided across Canada. Territories please allow up to 2 extra days.
- Complimentary courier shipping is provided to the United States. Please note the customer is responsible for any US Customs duties that may be applied at the border.
- For security purposes, we require a signature on all deliveries.
Heinrichs Jewellery provides an exchange or refund within 15 days of delivery, provided merchandise has not been worn, altered , or special-ordered. All returns must be accompanied by your invoice, original box and any other accompanied materials. Return shipping cost will not be refunded.
When processing a return, you must first obtain a Return/Exchange Authorization from a Customer Service representative by calling 1-844-838-1314 (Monday-Friday, 9:30am - 5:30pm CST) or email email@example.com.
Please make returns within 15 days of delivery. Upon receiving your return, the item will be reviewed by a Customer Service representative. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days.