Refund policy

Heinrichs Jewellery provides an exchange or refund within 15 days of delivery, provided merchandise has not been worn, altered , or special-ordered. All returns must be accompanied by your invoice, original box and any other accompanied materials. Return shipping cost will not be refunded.

When processing a return, you must first obtain a Return/Exchange Authorization from a Customer Service representative by calling 1-306-374-7171 (Monday-Friday, 10:00am - 6:00pm CST) or email sales@heinrichsjewellery.com.

Please make returns within 15 days of delivery. Upon receiving your return, the item will be reviewed by a Customer Service representative. Once the returned merchandise is accepted for return or exchange, your refund or replacement item will be processed within a few business days. 

Heinrichs Jewellery makes every effort to ensure that the information offered on this website is accurate and error-free. Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).